Country Canines privacy policy

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Our contact details

Business name: Country Canines

Owner name: Grace Coombs

Telephone number: 07909014223

E-mail: dogtrainingwithcountrycanines@gmail.com

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The type of information we collect

We receive, collect and store any information you enter onto our website or provide us in any other way. In addition, we collect the internet protocol (IP) address used to connect your computer to the internet, purchase history at Country Canines, we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and current presence on the website. We also collect personally identifiable information (including name, email, password, communications, address), payment details (incuding credit/debit card information), comments, feedback, product reviews, recommendations and personal profile (including details of your pet e.g. name, age, breed, health issues)

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How we get the personal information and why we have it

When you conduct a transaction, send us a message/email or become a member of our website, as part of our process, we collect personal information you give us such as your name, address, email address and contact information. Your personal information will be used for specific reasons stated above only and will never be shared or sold to other parties.

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We collect such information for the following purposes:

1. To provide and operate the services

2. To provide our Users with ongoing customer assistance and technical support

3. To contact Users to provide homework or communicate changes to the booked session (such as cancellation due to hot weather)

4. To be able to contact our Visitors and Users with general or personalized service related notices and promotional messages.

5. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services.

6. To comply with any applicable laws and regulations.

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We will use this personal information that you have given us in order to make contact regarding the dog or the walking session, during an emergency, and in order to collect the dog and drop the dog off at your specified address.

We may share this information with emergency organisations such as the police, fire brigade or ambulance service in the case of an emergency. We may also share this with animal welfare organisations if the welfare of the dog is deemed to be of concern.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

1. Your consent. You are able to remove your consent at any time. You can do this by contacting the Country Canines office at 07909014223 or by emailing dogtrainingwithcountrycanines@gmail.com.

2. We need it to perform a public task

 

How we store your information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCS-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like VISA, MASTERCARD, AMERICAN EXPRESS, and Discover. PCI-DSS requirements help ensure the secure handling of credit/debit card information by our store and its service providers.

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How we contact you

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to refund you, to notify you of any changes occurring in relation to your booking, to poll your opinions through surveys, questionnaires or review links, to send general updates about our company, to alert of any issues regarding your pet, or as otherwise necessary to contact you to enforce our User agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, postal mail or via our online messaging system.

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Privacy Policy Updates

We reserve the right to modify this privacy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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Your data protection rights

Under data protection law, you have rights including:

• Your right of access- you have the right to ask us for copies of your personal information.

• Your right to rectification- you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure- you have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing- you have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Your right to object to processing- you have the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability- you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at dogtrainingwithcountrycanines@gmail.com , or on 07909014223, if you wish to make a request.

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How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at, dogtrainingwithcountrycanines@gmail.com or on 07909014223.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

 

Cookie Policy

This site uses third-party website tracking technologies (cookies) to provide and continually improve our services, and to display advertisements according to users' interests. A banner will be on display on the website where you can manage your privacy settings in relation to cookies. By continuing on the website and engaging with the website you are agreeing to the following statement. I agree and may revoke or change my consent at any time with effect for the future.

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03.08.26